FREQUENTLY ASKED QUESTIONS

How to Play Music
In order to listen to our sample tracks, which are all mp3 audio files, you must have speakers and a sound card installed on your computer. By clicking on the 'Play Sample' link next to the track your computer will automatically bring up your player (Windows Media Player, QuickTime, Real One Player, etc.) and play the selection for you.
 
If you have any questions contact us at 613-521-0541or email us at support@momentsofrelaxation.com

How will my products be shipped?
All orders will be shipped via Fedex, UPS or United States Postal Service.

Do you take international orders?
All of our CDs and DVDs ship internationally.  At the moment all audio accessories such as Headphones and Voice Recorders can only be shipped within the US and Canada.  In many cases we are able to ship internationally, however, you MUST contact us first to request a shipping quote for these items.

What is your return policy?
All items purchased at MomentsofRelaxation.com include a 30 day money back guarantee.  Just contact our customer service department if you aren't completely satisfied and we will arrange a return.  To view our complete return policy click here.

How long will it take to receive my order?
Orders placed within the US and Canada will be received 7-10 business days after you place your order.  Please allow additional delivery time for international orders.

How do you calculate shipping?
Shipping is calculated based on where you are located and the weight of the item(s) being shipped.  As you go through the process of purchasing a product from us, our website will clearly show you what the shipping charge will be on your purchase.  We always supply you with the right information when you need it, no suprises.